EU Report Consumer Protection

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Brexit and Consumer Protection

European Union consumer rights Consumer Protection Law is a shared competence between the member states and the EU. Article 4.2 of the Treaty on the Functioning of the European Union so provides. However, once EU legislation has been passed member states may not act contrary to it. Traditionally, the EU acted in consumer protection on […]

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Prior Information and Cancellation

Prior Information (all Contracts) The provision of information is a key aspect of consumer protection. The information made available to consumers must be sufficiently clear and reliable so that they can make effective choices. There is a range of disclosure obligations. The required information is intended to make consumers aware of the property of the […]

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Goods Standards

Consumer Goods Standards The Directive on Consumer Sales and Guarantees gives consumers additional rights in relation to the sale of goods and more effective remedies than existed under the (Irish and the UK) Sale of Goods Act. The seller must deliver goods to a consumer which are in conformity with the contract of sale. Any […]

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Unfair Practices

Unfair Practices Directive The Unfair Commercial Practices Directive prohibits a wide range of potentially unfair practices. The unfair commercial practices directive applies to all business for consumer transactions in which the consumer is influenced by an unfair commercial practice which affects the decision as to whether or not to purchase the product or freedom of […]

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Consumer Remedies and Enforcement

General remedies EU has sought to address problems of rights enforcement and access to justice in consumer disputes. The EU Commission has set up a network of European Consumer Centres which offer free consumer advice for EU residents buying good or services from a trader based in another state. The EU Commission has sought to […]

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Consumer Protection (CCPC Ireland No Deal Notes)

Brexit and your consumer rights The UK is due to leave the EU. This information is based on a current understanding of how Brexit may impact your consumer rights. As there is further clarity on how Brexit will impact on your consumer rights, this information will be updated. This information has been confirmed by the […]

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Consumer Rights UK No Deal Notes

Purpose This notice provides guidance to businesses and consumers setting out the UK approach to the consumer legislative framework if the UK leaves the EU in March 2019 with no agreement in place. If the UK leaves the EU in March 2019 without a deal, find out how this would affect: consumer protection and cross-border […]

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Consumer (Irish CCPC Comments)

CCPC research highlights potential impact of Brexit on online shoppers September 3, 2019 72% of consumers in Ireland have bought online from a UK-based retailer in the past two years with 29% of consumers having done so more than 10 times 40% of consumers who bought online said they have returned items they purchased from […]

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Consumer Rights

Guidance Consumer rights and business: changes after Brexit Advice for businesses on consumer rights if there’s a no-deal Brexit. Published 14 August 2019 From: Department for Business, Energy & Industrial Strategy Contents Stay up to date Selling to the EU Cross border enforcement Alternative Dispute Resolution and Online Dispute Resolution Package travel insolvency protections Stay […]

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Consumer Goods Sector Guidance

The consumer goods sector and preparing for EU Exit If the UK leaves the EU without a deal, there may be changes that affect your business. Published 13 February 2019 From: Department for Business, Energy & Industrial Strategy Contents Importing and exporting Your employees Regulations and standards Trade associations Your business may need to make […]

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Medicines and Medical Devices

Businesses supplying medicines and medical devices Updated 21 December 2018 Contents Medical devices and clinical consumables Medical radio-isotopes Batch testing and clinical trials Manufacturer’s Authorisation licences Actions you can take now If the UK leaves the EU without a deal, people should be reassured and have confidence in the government’s plans for continuity of medicines […]

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UK Lords Committee Consumers

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Product Safety

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Product Safety UK Parliament

Important Notice- See the Disclaimer Below Brexit Legal, McMahon Legal and Paul McMahon have no liability arising from reliance on anything contained in this article nor on this website

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Consumer Rights UK Parliament

Important Notice- See the Disclaimer Below Brexit Legal, McMahon Legal and Paul McMahon have no liability arising from reliance on anything contained in this article nor on this website

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Consumer Finance and Payments

Opening/switching bank accounts and information on fees Directive 2014/92/EU — comparable and transparent fees and rules for all payment accounts and payment account switching It aims to tackle 3 main issues: access to basic payment accounts*, transparency and comparability of payment account fees, and bank account switching. Access to bank accounts The law says that […]

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Consumer Rights Re Transport

Bus and coach passengers’ rights Passengers, including those with a disability or reduced mobility, travelling by bus and coach enjoy the same rights wherever they travel in the European Union (EU). These rights, including the right to information or compensation in the case of delay or cancellation, complement similar rights for sea and inland waterway, […]

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Timeshare & Package Travel

Package travel — consumer rights (from 2018) Directive (EU) 2015/2302 — package travel and linked travel arrangements. It aims to introduce a high, uniform level of consumer protection in relation to contracts for travel packages* and linked travel arrangements*, taking into account the increasing use of internet booking.EU countries had to enact and apply national […]

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Geo-blocking

Geo-blocking: addressing discriminatory treatment of customers Regulation (EU) 2018/302 on addressing unjustified geo-blocking and other forms of discrimination based on customers’ nationality, place of residence or place of establishment within the internal market It aims to ensure the proper functioning of the EU’s internal market by preventing unjustified geo-blocking* and other forms of discrimination based, […]

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Online Intermediation Services

Online intermediation services — fairness and transparency for business users Regulation (EU) 2019/1150 on promoting fairness and transparency for business users of online intermediation services It aims to ensure the fair and transparent treatment of business users by online platforms, giving them more effective options for redress when they face problems, creating a predictable and […]

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Digital Services Contracts

Contracts for the supply of digital content and digital services Directive (EU) 2019/770 on certain aspects concerning contracts for the supply of digital content and digital services It sets out rules concerning contracts for the supply of digital content or digital services, in particular: rules on conformity with the contract; and remedies where the digital […]

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Cooperation Consumer Enforcment

Cooperation between national authorities on consumer protection laws Regulation (EU) 2017/2394 — cooperation between national authorities for the enforcement of consumer protection laws aims to protect consumers against cross-border infringements to EU consumer law by modernising the cooperation of the relevant national authorities in EU, European Economic Area (EEA) and European Free Trade Association (EFTA) countries […]

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Enhanced Consumer Enforcement

Alternative dispute resolution for consumer disputes Directive 2013/11/EU on alternative resolutions for disputes between traders and consumers ensures that EU consumers can submit their contractual dispute with an EU trader* over a product or service to an alternative dispute resolution (ADR) entity — a recognised body whose role is to resolve disputes by means of ADR […]

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Modernisation Consumer Protection (2022)

Directive (EU) 2019/2161 on better enforcement and modernisation of EU consumer protection rules It amends Directive 2011/83/EU. The amendments increase protection for EU consumers in several areas such as purchases through online marketplaces, transparency of price personalisation and ranking of online offers and consumer rights when using ‘free’ online services. Directive 2011/83/EU has applied since […]

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